28 10, 2015

Shipping

Shipping within the United States will be carried out by Fedex, with an anticipated delivery time of 3-5 business days after the package leaves our warehouse. All shipping charges for orders shipped to addresses inside the United States will be determined at the time of order as a function of product weight and zip code. You [...]

28 10, 2015

Return Quality Conditions

Acceptable • Customer Accomodation or Exchange • Product or Shipping Error Acceptable with Condition • Product Defect, Stained or Soiled • Incorrect Sizing, Label or Fabric Flaws Unacceptable • Tears, Holes, Rips, Snags • Washed or Worn

28 10, 2015

Return Policies

• All purchases are final and will appear on credit card statements from ATAVUS LLC. • We do not issue refunds for items purchased and processed. Items may be returned for product-for-product exchange within 14 days of the ship date listed on the packing slip. If an item that is purchased becomes out of stock [...]

28 10, 2015

Returns

We hope that you are happy with your purchase from the ATAVUS® Shop. If, however, you need to return defective merchandise or to exchange your purchase for another product or size, please return the merchandise in question at your expense via UPS, FedEx, USPS or DHL. Return envelopes or boxes should be addressed to: ATAVUSAttn: [...]

28 10, 2015

Do you have a sizing chart for your apparel?

No, we are currently developing a size chart for each product. We sourced our apparel line with the rugby player in mind, if you normally wear a Large in other brands, then you will wear a Large with ATAVUS Apparel.

28 10, 2015

How long does shipping usually take?

That all depends on your shipping selection and where you would like the package sent. For example a UPS Ground shipment from our warehouse in Seattle to the East Coast is 5 business days.

28 10, 2015

Do you ship internationally?

Yes, we currently ship to a variety of countries throughout the world. Just select the country upon checking out of the online store. Please read about our shipping options.

28 10, 2015

What forms of payment do you accept?

On our website we accept 4 major credit cards: Visa, MasterCard, American Express & Discover. At promotional or sales events, we accept credit cards, cash or check (with ID). If you ever have any issues with your payment process online, please contact us.